1. Introduction

This website is operated by DMEHP Property Pty Ltd (ABN 97 658 583 0906), trading as Kenge Village (“we”, “us”, “our”).

We are committed to protecting your privacy and handling your personal information in an open and transparent manner in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information, and how you may access or correct that information.

By accessing our website, making a booking, or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the handling of your personal information as described.

If you do not agree with this Privacy Policy, you should not use our website or book accommodation with Kenge Village.

2. Collection of Personal Information

2.1 Legal Basis

We collect personal information in accordance with the Privacy Act 1988 (Cth).

2.2 What We Collect

The personal information we collect may include:

• your full name;
• residential or postal address;
• telephone number and email address;
• booking details and accommodation preferences;
• payment method used (we do not store credit card details);
• IP address, device information, and date and time of access to our website;
• any other information you voluntarily provide to us.

2.3 Sensitive Information

We generally do not collect sensitive information.
If sensitive information is required (for example, accessibility or health-related needs), it will only be collected with your explicit consent and solely for the purpose of providing appropriate accommodation services.

3. Purpose of Collection

We collect personal information only where it is reasonably necessary to:

• provide and manage accommodation bookings;
• communicate with you regarding your stay;
• process payments securely;
• respond to enquiries or requests;
• improve our services and website functionality;
• prevent fraud, misuse, or unauthorised access;
• comply with legal and regulatory obligations;
• conduct internal administrative and business operations.

4. Website Analytics and Cookies

Our website uses cookies and similar technologies to enhance user experience and analyse website traffic.

This may include:

• IP address and browser type;
• pages visited and time spent on the website.

You may disable cookies through your browser settings; however, doing so may affect website functionality.

5. Disclosure of Personal Information

5.1 Service Providers

We may disclose personal information to trusted third-party service providers solely for the purpose of delivering our services, including:

• booking and reservation platforms;
• secure payment processors;
• IT, cloud hosting, and website service providers.

These providers are required to handle your personal information securely and only in accordance with our instructions.

5.2 Legal Requirements

We may disclose personal information where required or authorised by law, including under the Privacy Act 1988 (Cth) or other applicable legislation.

5.3 Overseas Disclosure

We do not disclose personal information to overseas recipients.

6. Storage and Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Our security measures include:

• encrypted connections (TLS 1.2 or higher);
• firewalls and secure gateway environments;
• anti-virus and malware protection;
• access controls and role-based permissions;
• two-factor authentication where appropriate;
• regular system updates and security patching.

Personal information is stored electronically on secure third-party servers located in Australia.

7. Data Retention and Destruction

We retain personal information only for as long as it is reasonably necessary to fulfil the purposes for which it was collected, or as required by law.

Generally, personal information is retained for a minimum of 12 months after the completion of your stay, after which it is securely deleted or anonymised, unless a longer retention period is required by law or for dispute resolution.

8. Access and Correction

You have the right to:

• request access to the personal information we hold about you; and
• request correction of any inaccurate, incomplete, or outdated information.

To make a request, please email reservations@kengevillage.com.au

We will respond within a reasonable timeframe. There is no charge for access or correction requests unless they are excessive or unreasonable.

9. Direct Communications

We may send you service-related communications such as booking confirmations or important information relating to your stay.

We do not send marketing communications without your consent. You may opt out of non-essential communications at any time by contacting us.

10. Notifiable Data Breaches

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme.

11. Complaints

If you believe we have breached your privacy or the Australian Privacy Principles, you may lodge a written complaint by emailing reservations@kengevillage.com.au.

We will acknowledge your complaint and respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The most current version will be published on our website with the effective date clearly stated.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Kenge Village
email: reservations@kengevillage.com.au